Administration

Specialising in commercial works, you can be assured to receive an exclusive service that saves you time and money. Our streamlined administration processes will allow you to receive comprehensive reports, obligation free written quotes, and eliminate costly multiple cheque processing. TDP's tradesmen will provide you with a fast and efficient quality solution for all your reactive maintenance and repair requirements. TDP will see you onsite, on time, every time.

Rapid Response and Emergency Services

Responding to after hours or emergency secures requires considerable expertise to ensure property safety, and the prevention of further damage. TDP recognises the importance of responding promptly to secures, resulting from storm activity, impact, or unlawful damage. TDP is on call 24 hours a day, 365 days a year. Regardless of the hour, a friendly, qualified team member will answer your call. Your job will be monitored at all times through to completion, ensuring the safety and security of your property.

Statewide Coverage

TDP's in-house technicians service the Melbourne metropolitan and surrounding areas. To extend to full Statewide coverage, TDP's resources include an extensive database of qualified professionals servicing regional Victoria. TDP implements service agreements with regional contractors to ensure service, quality and pricing remains consistent to the standards our clients have come to expect in the metropolitan areas.

Client Service Level Agreements

TDP's Client Service Level Agreements (CSLA) provides the foundation to ensure mutual clarity of acceptable processes, expectations and guidelines for both you and TDP. The CSLA's are developed in consultation with you and can be amended as necessary, to support the best work practises for your requirements. The basis of a CSLA will comprise the following:

Reporting

Report variables and scheduling can be defined by you, keeping you in control and informed of your active workflow at all times. Reports can be dispatched via telephone, fax and email.

Workflow Priority

Prevents misinterpreting the urgency of your work or quotation request; outlines response times and provides accurate key performance indicators (KPI's) of your workflow. The following is a practical example:

• Priority 1 = Attendance required within 2 hours
• Priority 2 = Attendance required the same day
• Priority 3 = Attendance required within 48 hours
• Priority 4 = Attendance required within 72 hours

Note: On receipt of the work request, TDP will contact the site to advise the schedule.